Prestigious price thanks to satisfied passengers

5,000 international traveller choose the Schiphol retail staff as best of the world

Schiphol won the Travel Retail Award for ‘Best Airport for Customer Service 2019’. This award is based fully on passenger opinions. Around 5,000 international travellers cast their vote, rating the retail staff at various airports on factors such as customer friendliness, pro-active attitude and working approach.

Singapore Changi Airport, Abu Dhabi International Airport, Dubai International Airport and Hong Kong International Airport were the other airports in the race for this prize. Not the least!

The fact that travellers from all over the world give Schiphol the highest rating for customer service is a fantastic reward. Certainly for the employees of the stores, hospitality and service business partners. Together we remain committed to offer a pleasant and carefree shopping experience.


Source: Schiphol Group